Booking is currently by request and is easy. Use the book online button on the website or contact us by email at [email protected].

Once approved, you will receive an intake form to fill out information about the session.

After payment is received, your media will be delivered digitally through a secure, password-protected online gallery.

You will receive both high-resolution files for print and MLS-optimized files for online listings.

Photos are typically delivered within 24 hours. Virtual tours and floor plans may take up to 48 hours. Videos may take up to 72 hours.

Delivery time depends on project size and complexity. Larger commercial projects may take longer.

Smaller homes usually take about one hour. Larger homes (2,500 sq.ft. or more) may require two to three hours.

A good guideline is approximately one hour per 1,000 sq.ft.

Clients are responsible for preparing the property prior to the session.

A preparation checklist is available to help ensure the best results.

You do not need to be present, but we do not have access to standard blue lockboxes.

A Realtor or homeowner must provide access. Alphanumeric lockbox codes must be included in the intake form.

Yes, however sessions run most smoothly with minimal distractions.

Please ensure staging and cleaning are complete, and keep children and pets away from equipment.

We can reschedule or photograph interiors and return for exterior shots when conditions improve.

Please notify us as early as possible if weather may be an issue.

An invoice will be sent by email after the session.

Payment options include e-Transfer, credit card, or PayPal.

The Marketing Kit turns your listing photos and videos into vertical video content designed to help your listing stand out.

Includes agent & office branding, video reels, property sites, teaser videos, flyers, social graphics, and traffic reports.

Click Estate Media retains copyright to all delivered materials.

Content is licensed for marketing the specific property it was created for.

Final files are delivered after payment is received.

Deliverables are provided digitally via download or web link.

Virtual tours and hosted media are typically available for up to one year unless otherwise agreed.

Liability is limited to the amount paid for services.

These terms are governed by the laws of Alberta, Canada.

Questions regarding services or terms can be sent to [email protected].